Frequently Asked Questions

Everything you need to know about shopping with The Rag Company

What is the typical shipping timeline for my order?

We process orders within 1-2 business days. Standard domestic shipping typically takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.

How do I return or exchange an item?

We offer a 30-day return policy on all unworn items with original tags attached. To start a return or exchange, please visit our online Return Portal and enter your order number and zip code.

What payment methods do you accept?

The Rag Company accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.

How do I ensure I am ordering the right size?

Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements to your favorite fitting garment at home for the most accurate fit.

Are your fabrics sustainably sourced?

Quality and ethics are at our core. 80% of our current collection is made from organic cotton or recycled polyester, and we are committed to reaching 100% sustainable materials by 2025.

Can I modify or cancel my order after it has been placed?

Because we aim to ship orders as quickly as possible, we can only accommodate modifications or cancellations within 60 minutes of the order being placed.